Shipping Policy

Shipping Policy

Last updated: 07/09/2026

At ScentAdda, we are committed to delivering your fragrance orders safely and efficiently. Please read the following Shipping Policy before placing your order.

1. Order Processing

Orders are processed after successful order placement and payment confirmation.

Orders are generally processed within [1–2 working days].

Orders placed on Sundays, public holidays, or during periods of high order volume may take additional time to process.

Once your order has been shipped, you will receive the available shipping and tracking information through the contact details provided during checkout.

2. Delivery Time

After dispatch, delivery generally takes approximately [X–X working days], depending on the destination and courier service.

Delivery time may vary based on:

  • Delivery location

  • Courier service availability

  • Pincode serviceability

  • Weather conditions

  • Public holidays

  • High order volumes

  • Unforeseen logistical circumstances

The estimated delivery date shown during checkout or communicated after dispatch is an estimate and may not be guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Shipping charges may vary depending on factors such as:

  • Delivery location

  • Order value

  • Package weight or dimensions

  • Delivery service selected

Any applicable free-shipping offer will be subject to the terms displayed on the website at the time of purchase.

4. Order Tracking

Once your order has been dispatched, tracking information may be provided through the courier service.

You can use the tracking information to check the current status of your shipment.

Please allow some time after dispatch for the tracking information to become active in the courier system.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • Pincode

  • Valid phone number

ScentAdda is not responsible for delivery delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

6. Delayed Delivery

While we aim to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our reasonable control.

These may include:

  • Courier delays

  • Weather conditions

  • Natural events

  • Public holidays

  • Operational disruptions

  • Incorrect address information

  • Remote or difficult-to-service locations

  • High-volume periods

If your order is significantly delayed, please contact our customer support team so we can assist you in checking the shipment status.

7. Failed Delivery / Undelivered Orders

If a delivery attempt is unsuccessful because the customer is unavailable, the address is incorrect, or the courier is unable to contact the customer, the courier may make additional delivery attempts or return the package to us.

If an order is returned to ScentAdda because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other reasons attributable to the customer, additional shipping charges may apply for re-shipment where applicable.

8. Damaged Package

If your package appears damaged, opened, or tampered with at the time of delivery, please document the condition of the package and contact ScentAdda customer support as soon as possible.

We may request photographs, videos, or other information to investigate the issue and provide an appropriate resolution.

9. Shipping Restrictions

Delivery may not be available to every location or pincode.

If a particular address is not serviceable by our available delivery partners, we may be unable to complete the delivery to that address.

10. Contact Us

For questions regarding shipping, delivery, or order tracking, please contact us:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Block B, New Friends Colony, New Delhi, Delhi 110025

We will be happy to assist you with your order.

ScentAdda reserves the right to update or modify this Shipping Policy when necessary. Any changes will be posted on this page with an updated "Last updated" date.