Damaged / Missing Item Policy

Last updated: 08/09/2026

At ScentAdda, we take care to pack and ship your order securely. However, if your order arrives damaged, incomplete, or contains an incorrect item, please contact us so that we can review the issue and provide an appropriate resolution.

1. Damaged Product

If you receive a product that appears to be damaged, broken, leaking, or otherwise affected during transit, please contact us as soon as possible after delivery.

To help us investigate the issue, please provide:

• Order number

• Photos of the outer package

• Photos of the product and its packaging

• A brief description of the damage

Our team will review the information provided and determine the appropriate resolution.

Depending on the circumstances, we may offer a replacement, exchange, refund, or another appropriate resolution.

2. Missing Product

If one or more products are missing from your order, please contact ScentAdda customer support as soon as possible.

Please provide:

• Order number

• Details of the missing product

• Photos of the received package and its contents, where available

We will verify the order and shipping details and assist you with the appropriate resolution.

3. Wrong Product Received

If you receive a product that is different from the product ordered, please contact us with your order number and photographs of the product received.

After verification, ScentAdda may provide an appropriate resolution, which may include replacement, exchange, or refund, depending on the circumstances.

4. Damaged or Missing Items During Delivery

In cases where an item is damaged or missing due to an issue during transportation or fulfillment, ScentAdda will review the matter with the relevant delivery or logistics partner where necessary.

The final resolution will be provided after reviewing the available information and circumstances of the case.

5. Packaging and Evidence

Please retain the original product, packaging, shipping box, labels, and any other materials related to the order until the issue has been resolved.

Photos or other relevant information may be requested to help us verify the issue and process your request.

6. Refund or Replacement

If your damaged, missing, or incorrect-item claim is approved for a refund, the refund will generally be processed within 3–4 working days after the refund is approved.

The time taken for the refunded amount to appear in your original payment method may vary depending on your bank, payment gateway, card issuer, or UPI provider.

Where a replacement is approved, the replacement will be subject to product availability.

7. Contact Us

For damaged, missing, or incorrect items, please contact:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Taimoor Nagar, New Friends Colony, New Delhi, Delhi 110025

Our customer support team will review your request and assist you with the applicable resolution.

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ScentAdda reserves the right to update or modify this Damaged / Missing Item Policy when necessary. Any changes will be posted on this page with an updated "Last updated" date.