Refund & Return Policy

Refund & Return Policy

Last updated: 07/09/2026

At ScentAdda, we want you to have a smooth and satisfactory shopping experience. If you are not satisfied with your purchase, please review the following Return and Refund Policy.

1. Return Eligibility

You may request a return if the product meets the applicable return conditions mentioned below.

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The product should be returned with its original packaging, box, labels, and accessories, where applicable.

  • The return request must be raised within the applicable return period.

  • Products that have been used, damaged, altered, or tampered with after delivery may not be eligible for return.

Certain products may be non-returnable due to hygiene, safety, or other applicable restrictions.

2. Return Request

To request a return, please contact our customer support team using the contact details provided on our website.

Please provide:

  • Order number

  • Customer name

  • Reason for return

  • Photos or videos of the product, if required

Our team may review the request before approving the return.

3. Damaged or Incorrect Product

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as possible after delivery.

We may request photographs or videos of the package and product to verify the issue and process the appropriate resolution.

Depending on the situation, we may offer a replacement, exchange, refund, or another suitable resolution.

4. Refund Process

Once your return/refund request has been approved and the required verification or return process has been completed, the refund will generally be processed within 3–4 working days.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or original payment method may vary depending on the payment provider or financial institution.

For prepaid orders, refunds will generally be issued to the original payment method, unless otherwise communicated by ScentAdda.

5. Cancellation

If you wish to cancel an order, please contact us as soon as possible after placing the order.

Cancellation may not be possible once the order has been processed, packed, shipped, or handed over to the delivery partner.

If an eligible cancellation is approved for a prepaid order, the applicable refund will be processed within 3–4 working days.

6. Exchange

Where applicable, ScentAdda may provide an exchange for an eligible product.

Exchange requests are subject to product availability and the applicable return/exchange conditions.

7. Non-Returnable Situations

A return or refund may not be accepted in situations including, but not limited to:

  • Product has been used or opened, where the product is required to be unused for return eligibility.

  • Product has been damaged due to improper handling after delivery.

  • Original packaging or essential components are missing.

  • Return request is made outside the applicable return period.

  • Product has been modified, tampered with, or altered.

  • The issue is caused by normal wear and tear or improper use.

8. Refunds for Returned Products

For an approved return, the refund will be initiated after the returned product is received and the applicable verification process is completed.

Once the refund is initiated, it will generally be processed within 3–4 working days.

Please note that the final crediting time may depend on your bank, card issuer, UPI provider, or payment gateway.

9. Shipping Charges

Shipping charges, if applicable, may be non-refundable unless the return is due to an incorrect, damaged, defective, or other issue attributable to ScentAdda.

The applicable resolution will be communicated by our customer support team based on the specific case.

10. Contact Us

For return, exchange, cancellation, or refund-related queries, please contact:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Block B, New Friends Colony, New Delhi, Delhi 110025

Our customer support team will assist you with the applicable process.

ScentAdda reserves the right to update or modify this Refund & Return Policy when necessary. Any changes will be posted on this page with an updated "Last updated" date.