Product Authenticity Policy

Last updated: 08/09/2026

At ScentAdda, we are committed to offering genuine and authentic Middle Eastern perfumes to our customers.

1. Authentic Products

All perfumes sold by ScentAdda are sourced through our trusted supply chain. We specifically focus on authentic Middle Eastern fragrance brands and products.

We do not intentionally sell counterfeit, duplicate, or replica perfumes as original products.

2. Direct Sourcing

Our Middle Eastern perfume products are sourced directly from the brand dealer, Shanaya Cosmetics.

We work with Shanaya Cosmetics as our direct source for these products to maintain product authenticity and ensure that the fragrances we offer are genuine.

3. Product Packaging

Authentic perfume products may have minor variations in:

• Packaging

• Box design

• Bottle details

• Labels

• Batch information

• Manufacturing or import markings

Such variations can occur due to different production batches, markets, or packaging updates by the respective brand.

These variations do not necessarily indicate that a product is counterfeit or unauthentic.

4. Batch and Product Details

Where applicable, products may contain information such as:

• Batch or lot number

• Manufacturing details

• Importer/distributor information

• Barcode

• Brand and product information

Customers may use these details to verify product information where verification facilities are available from the respective brand.

5. Customer Assurance

We understand that authenticity is especially important when purchasing perfumes online.

ScentAdda takes reasonable steps to source products through its established supply chain and provide customers with genuine products.

If you have any genuine concern regarding the authenticity or condition of a product received from us, please contact our customer support team with your order number and relevant product/package photographs. Our team will review the concern and assist you appropriately.

6. Contact Us

For any questions regarding product authenticity, sourcing, or a product purchased from ScentAdda, please contact:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Taimoor Nagar, New Friends Colony, New Delhi, Delhi 110025

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ScentAdda reserves the right to update or modify this Product Authenticity Policy when necessary. Any changes will be posted on this page with an updated "Last updated" date.