Privacy Policy

Last updated: 07/09/2026

At ScentAdda, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit or use our website, we may collect certain information, including:

Personal Information

When you place an order, create an account, contact us, or subscribe to our communications, we may collect:

• Full name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase details

• Payment-related information

• Any information you voluntarily provide to us

We do not store your complete payment card, UPI, banking, or other sensitive payment credentials on our servers. Payments may be processed securely through third-party payment providers.

Automatically Collected Information

When you browse our website, certain information may be collected automatically, such as:

• Browser type

• Device information

• Operating system

• Pages visited

• Products viewed

• Referring website

• Date and time of visits

• Website usage and interaction information

This information helps us understand how customers use our website and improve our services.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders

• Deliver products to you

• Process payments and transactions

• Provide order confirmations and updates

• Provide customer support

• Handle returns, refunds, exchanges, and cancellations

• Improve our website, products, and services

• Personalize your shopping experience

• Prevent fraud, abuse, and unauthorized activity

• Send promotional communications where permitted

• Comply with applicable legal and regulatory requirements

• Resolve disputes and enforce our policies

3. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies may help us:

• Keep products in your cart

• Remember your preferences

• Understand website traffic

• Improve website functionality

• Measure marketing and advertising performance

• Provide relevant content or advertisements

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the website.

4. Sharing Your Information

We may share your information with trusted third-party service providers when necessary to operate our business and provide services to you.

These may include:

• Payment processors

• Shipping and delivery partners

• Technology and website service providers

• Analytics and marketing service providers

• Customer support providers

• Fraud prevention and security services

We only share information when reasonably necessary for the relevant business purpose, to fulfill your request, or as required or permitted by applicable law.

We do not sell your personal information as a product to third parties.

5. Payment Information

Payments made through our website may be processed by third-party payment gateways.

Your payment information is handled according to the applicable privacy and security policies of the payment provider. ScentAdda does not intentionally store complete payment credentials such as card numbers, CVV, UPI PINs, or banking passwords.

6. Order and Shipping Information

To fulfill your order, we may share necessary information such as your name, phone number, shipping address, and order details with relevant logistics, courier, and delivery partners.

This information is used solely for purposes such as processing, shipping, tracking, and delivering your order.

7. Marketing Communications

If you choose to receive marketing communications from us, we may contact you through channels such as:

• Email

• SMS

• WhatsApp

• Other permitted communication channels

You may unsubscribe from promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Transactional communications, such as order confirmations, shipping updates, payment notifications, and customer-service messages, may still be sent when necessary to complete or manage your order.

8. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

9. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as:

• Fulfilling orders

• Providing customer support

• Maintaining business and transaction records

• Complying with legal obligations

• Resolving disputes

• Preventing fraud and abuse

• Enforcing our agreements and policies

When information is no longer reasonably required, it may be deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

• Request access to information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of certain marketing communications

• Ask questions about how your information is processed

To exercise any applicable privacy rights, please contact us using the details provided below.

11. Children's Privacy

Our website is not intended for children who are not legally permitted to use online shopping services without appropriate supervision or authorization.

We do not knowingly collect personal information from children for purposes that are prohibited by applicable law.

12. Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their respective privacy policies before providing them with your personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Block B, New Friends Colony, New Delhi, Delhi 110025

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By using the ScentAdda website, you acknowledge that you have read and understood this Privacy Policy.