Cancellation Policy

Last updated: 08/09/2026

At ScentAdda, we understand that sometimes you may need to cancel an order. Our Cancellation Policy explains when and how an order can be cancelled.

1. Order Cancellation

You may request cancellation of your order by contacting ScentAdda customer support as soon as possible after placing the order.

Cancellation requests can be submitted through:

• Email: [Customer Support Email]

• WhatsApp/Phone: [Contact Number]

Please provide your order number and the details required to identify your order.

2. Cancellation Before Dispatch

If your order has not yet been dispatched, you may request cancellation.

Once the cancellation is approved, the order will be cancelled and, for prepaid orders, the applicable refund will be processed within 3–4 working days.

3. Orders Already Dispatched

Once an order has been dispatched, cancellation may no longer be possible.

If you no longer wish to receive a dispatched order, please contact our customer support team. The available options will depend on the current status of the shipment and our applicable Return & Refund Policy.

4. Cash on Delivery Orders

For Cash on Delivery (COD) orders, cancellation requests should be made before the order is dispatched.

If a COD order has already been dispatched, cancellation may not be possible.

5. Refund for Cancelled Orders

For eligible prepaid orders, once the cancellation is confirmed, the refund will generally be processed within 3–4 working days.

The time required for the refunded amount to appear in your original payment method may vary depending on your bank, card issuer, UPI provider, or payment gateway.

6. Contact Us

For any cancellation-related queries, please contact:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Taimoor Nagar, New Friends Colony, New Delhi, Delhi 110025

We recommend contacting us as soon as possible if you wish to cancel an order.