Payment Policy

Payment Policy

Last updated: 08/09/2026

At ScentAdda, we provide secure and convenient payment options to make your shopping experience simple and reliable.

By placing an order on our website, you agree to the payment terms described below.

1. Accepted Payment Methods

ScentAdda may offer the following payment options at checkout, depending on availability:

  • Credit Cards

  • Debit Cards

  • UPI

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (COD), where available

  • Other payment methods displayed at checkout

The payment methods available to you will be shown during the checkout process.

2. Online / Prepaid Payments

For prepaid orders, the full order amount must be paid at the time of checkout.

Your order will be processed after successful payment confirmation.

Payments may be processed through secure third-party payment gateways. ScentAdda does not intentionally store sensitive payment credentials such as your card PIN, CVV, UPI PIN, or banking password.

3. Cash on Delivery (COD)

Where Cash on Delivery is available, the applicable order amount must be paid to the delivery partner at the time of delivery.

COD availability may depend on:

  • Delivery pincode

  • Order value

  • Courier serviceability

  • Product availability

  • Other operational conditions

ScentAdda reserves the right to restrict COD availability for certain orders or locations.

4. Payment Confirmation

After successfully completing an online payment, you may receive an order confirmation through the contact information provided during checkout.

An order will be considered successfully placed once the payment has been successfully received or the applicable payment status has been confirmed.

5. Failed or Pending Payments

If your payment fails or remains pending, your order may not be confirmed or processed until the payment status is successfully verified.

If an amount has been deducted from your account but the order has not been confirmed, please contact us with the relevant payment or transaction details so that we can assist you.

6. Incorrect Payment Information

Customers are responsible for providing accurate payment and billing information during checkout.

ScentAdda is not responsible for issues caused by incorrect information provided by the customer.

7. Refunds

If a refund is approved under our applicable Refund & Return Policy or Cancellation Policy, the refund will generally be processed within 3–4 working days.

The time taken for the refunded amount to appear in your bank account, card, UPI account, or original payment method may vary depending on the relevant payment provider or financial institution.

8. Price and Payment Errors

ScentAdda makes reasonable efforts to ensure that product prices and payment information displayed on the website are accurate.

In the event of an obvious pricing or payment error, we reserve the right to contact the customer and take appropriate action, including cancelling the affected order where applicable.

If payment has already been received for an order that is cancelled due to such an error, any applicable refund will be processed according to our refund procedures.

9. Payment Security

We take reasonable measures to help protect payment and transaction information.

Payments made through third-party payment gateways are subject to the security practices and terms of the respective payment provider.

Customers should never share their:

  • OTP

  • UPI PIN

  • Card PIN

  • CVV

  • Internet banking password

  • Other confidential payment credentials

with anyone claiming to represent ScentAdda.

10. Contact Us

If you have any questions regarding payments, transactions, or refunds, please contact us:

ScentAdda
Email: scentadda@gmail.com
Phone/WhatsApp: +91 9266210701
Address: 134A, Eastern Ave, Navjivan Buddh Vihar, Taimoor Nagar, New Friends Colony, New Delhi, Delhi 110025.